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Types of asbestos
Different types of asbestos used in construction before 1999 which may still be present in buildings you’re working in.
Managing asbestos
Guidance on how to identify sources of asbestos and work with and dispose of asbestos waste in your business.
Efficiency and environment
Environmental advice and guidance for Northern Ireland businesses to help you run a more efficient and responsible business
IT
Browse our key technology guidance and get impartial advice on using the latest IT systems and technologies to power your business
How to become a net zero business
Guidance for small businesses to pledge to cut their emissions to net zero and practical actions to achieve success
Pollution incidents and environmental damage
How to prevent pollution incidents in your business through good planning, and how to remedy environmental damage
Packaging and packaging waste management
How to comply with packaging regulations and how to reduce costs and the environmental impact of packaging
How to make your business more water efficient
How to use water efficiently, the benefits of saving water and your responsibilities if you take or store water
Carry out an environmental review of your business
How reviewing your business' activities and processes can help you to reduce your environmental impact
Supply chain efficiency
Work closely with suppliers to ensure you all maintain high environmental standards throughout the supply chain
Waste electrical and electronic equipment (WEEE)
How the Waste Electrical and Electronic Equipment (WEEE) Regulations affect producers, distributors and users
Review and improve your environmental management system (EMS)
How to continually improve your environmental management system with regular audits and management reviews
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.
Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.
Create your CRM strategy
Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.
How to find the right CRM supplier
Key questions to ask potential suppliers when choosing a customer relationship management solution.