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Digital certificates and online contracts
When you will need a digital certificate to verify electronically-signed information and read encrypted data.
Selling online: consumer contracts
Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates.
Online selling laws to protect consumers
Understand the legislation in force designed to protect consumers when making online purchases including rules on consumer contracts and financial services.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
Small-scale chemical storage - cabinets, shelves and vehicles
How to correctly store chemicals in cabinets, cupboards, shelves or vehicles to prevent contamination or pollution.
How to market your recycling services
Marketing activities your recycling business could use to reach new customers and how to follow up to close a sale.
Maximising your income from recycled materials
How to maximise income streams for your recycling business and avoid contamination of saleable materials.
Recycling electrical products
Some of the rules and methods for recycling electrical products and how to get advice on innovative ways to recycle.
Recycling plasterboard
Examples of uses for recycled plasterboard in your business and standards for recycled plasterboard material.
Recycling aggregates
How the recycling industry can find uses for recycled aggregates and standards for recycled aggregate materials.
Motor energy use, efficiency and loading
How electric motors work and the energy savings that can be made during start-up and by correct loading.
Saving money with energy efficient motors
How your business can reduce the amount of energy consumed when using electric motor systems to boost efficiency.
Energy efficiency tips for different types of business
Tips for specific energy-saving interventions you can make in different industry sectors and where to find out more.