Search results
Identify e-commerce opportunities
The main opportunities for introducing e-commerce within your business including direct sales, pre-sales and post-sales support.
Running an e-commerce website
The activities you will have to undertake once your e-commerce site has been launched including maintenance, marketing and security.
User experience in e-commerce
How to make an e-commerce website easy to use for the customer, including the user interface, shopping cart and payment software.
The induction process for new salespeople
How to create an induction process for new salespeople, including training tips, industry insights, and best practices for onboarding your sales team.
Manage your sales team
How to manage and motivate your sales team with clear strategies, roles, and data-driven performance tracking.
Setting sales targets
Set clear sales targets linked to incentives such as commissions and bonuses for your sales team, covering new sales, renewals, and converting lapsed customers.
Employees working from home
The key issues to consider if you decide that working from home is a possibility for your business.
When do I need to hire a salesperson?
Assess your recruitment needs and don’t employ sales staff until you’re sure you need to – consider your current opportunities and resources.
The right pay package for your salespeople
How to create the right pay package for salespeople, balancing basic pay, commission, and non-financial incentives to attract, motivate, and retain them.
Staff health and wellbeing
Best practice guidance for employers to maximise the health and wellbeing of their workers.
Hiring the right sales people
Uncovering the sales skills you are looking for during a recruitment interview such as assertiveness, enthusiasm and self-motivation.
Recruiting new salespeople
Methods of recruiting sales staff including advertising, networking and using recruitment agencies.
Equal pay law and employer best practice
Legal responsibilities for Northern Ireland employers under the equal pay legislation and best practice advice.
Equal pay and occupational pension schemes
How equal pay provisions apply to employee rights and occupational pension schemes.
Choosing a comparator for equal pay claims
How a female employee can choose the colleague or colleagues she wants to be compared to.
Equal pay and part-time work
The rights of part-time workers to equal pay and other treatment that is not unfavourable.
Defences to an equal pay claim
Valid reasons why an employer might lawfully be able to impose unequal pay and other terms of employment.
How to set up an account to defer duty payments when you import goods
Find out how to apply for a duty deferment account, so you can delay paying most customs or tax charges when you import goods or release goods from an excise warehouse.
Equal pay, pregnancy and maternity leave
The rights of employees who are pregnant or on maternity leave to receive pay rises and bonuses.
Benefits of carrying out an equal pay audit
How to audit your pay system to make sure it is transparent, equal, and fair.