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Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Carrying out and commissioning research on overseas markets
Undertaking market research in overseas export markets.
Top tips for conducting export market research
Five top tips to help you conduct your export market research.
Research product and packaging changes for export
Adjusting your product to comply with law overseas.
Conducting in-market export research
Ways of conducting in-market research on export markets.
Delegation skills for business owners and directors
Why effective delegating of business tasks can be efficient time management and how to best go about it.
Skills and training for company directors
Extra training that may be needed to fulfil the duties of a company director.
Managing your team
Discover the skills that make for successful team management.
Wine trade
An outline of the wine industry in the UK, including wine trading regulations and rules for importing and exporting wine.
Staff monitoring: reasons and methods
What workplace monitoring is, why monitor staff, and the methods you can use for surveillance.
Staff monitoring: deciding if it is justified
Using an impact assessment to determine if staff monitoring is justified and ensuring that you meet legal requirements on privacy.
Staff security and monitoring employees
How to ensure the safety of your staff and the rules to follow when using surveillance in the workplace.
Set up staff monitoring policies
Writing staff monitoring policies, particularly on the use of computers phones, and business vehicles.