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What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Health and safety during storms and bad weather
Health and safety considerations during bad weather and storms, including assessing the risks and taking action to protect workers.
Delegation skills for business owners and directors
Why effective delegating of business tasks can be efficient time management and how to best go about it.
Skills and training for company directors
Extra training that may be needed to fulfil the duties of a company director.
Managing your team
Discover the skills that make for successful team management.
Wine trade
An outline of the wine industry in the UK, including wine trading regulations and rules for importing and exporting wine.
Staff monitoring: reasons and methods
What workplace monitoring is, why monitor staff, and the methods you can use for surveillance.
Staff monitoring: deciding if it is justified
Using an impact assessment to determine if staff monitoring is justified and ensuring that you meet legal requirements on privacy.
Staff security and monitoring employees
How to ensure the safety of your staff and the rules to follow when using surveillance in the workplace.
Set up staff monitoring policies
Writing staff monitoring policies, particularly on the use of computers phones, and business vehicles.
Managing the supermarket supplier relationship
How to complain about a supermarket if you are a direct supplier and feel you have been unlawfully or unfairly treated.
Selling our products through supermarkets - Genesis Crafty (video)
Video case study with Genesis Crafty explaining how they successfully sell their products through supermarkets.
Monitor staff correctly and lawfully
How to monitor your staff in accordance with the law and best practices.
Penalties for improper staff monitoring
The right and wrong way to monitor workers, and the penalties for improper staff monitoring.
Food and drink business support and funding
Where to get advice, funding and skills support for food and drink businesses in Northern Ireland.
Funding support for food and drink businesses
Funding support for food and drink businesses in Northern Ireland.
Core skills all businesses require
Core skills your business needs to function successfully in areas including leadership, finance, and personnel.