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Support and guidance for home heating oil suppliers
How home heating oil suppliers can comply with Trading Standards legislation and avoid consumer disputes.
Growing a successful business - OutsideIn
David Johnston, founder and CEO of OutsideIn, explains how his company has grown and shares key lessons from its journey.
Create your marketing strategy
Decide how to market your product or service to potential customers by developing a marketing strategy that positions your product to particular customers
Branding and design
Creating a successful brand and using design throughout your business
Traditional marketing
The basics of traditional and offline marketing tactics such as advertising, PR and direct marketing
Make best use of standards
Introduction to the different technical, management and best practice standards, and their benefits to your business
Start a sales forecasts
How to use last year's sales as a starting point for your forecast of next year's sales to help manage your business more effectively.
Price comparison rules: competitors
Complying with the law when you compare your selling prices to the prices that other traders charge and avoiding giving misleading pricing information.
Price comparison rules
How to stay within the law when you make price comparisons for your products or services and avoid giving misleading pricing information.
Price comparison rules: previous prices
Complying with the law when you compare your new selling prices to prices you charged previously and prevent giving out misleading information.
Pricing inspections
What to expect when a trading standards officer visits your premises.
Pricing information
Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them.
Implementing e-commerce
The different technology-related decisions to consider prior to introducing an e-commerce service including specification, domain name and web hosting.
How to support employees with mental ill health
Ways that you can support employees if they are experiencing mental health issues.
Advantages of creating a positive mental health culture
Key benefits of creating a culture that respects and helps employees with mental ill health.
Problems caused by poor management of mental ill health
Poor management of mental ill health can create a number of issues including conflict, high staff turnover, and increased costs.
Managing and supporting employees with mental ill health
This guide looks at the advantages of promoting a good mental health culture and the range of support that employers can access.
Mental ill health: support for employers
Support for employers managing mental health issues includes a range of mental health organisations and government support programmes.
Mental Health Charter
The Equality Commission’s Mental Health Charter will help you to put in place the correct procedures for a more motivated workforce.
Customers' key rights when buying or hiring goods
How to make sure your products meet the rights of customers by ensuring they match the description, are of satisfactory quality and are fit for purpose.