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Demographics of Northern Ireland
Overview of population, labour market, main business centres and economic activity in Northern Ireland
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Stock control systems - keeping track using computer software
Sales order processing, automatic stock monitoring and how to choose the right stock control system
Stock security
Set up a security policy, prevent employee theft and ensure you comply with health and safety requirements
Using RFID for inventory control, stock security and quality management
RFID inventory management provides a highly versatile way to control and track stock
Control the quality of your stock
Stock and batch tracking, checking goods and the British Standards Institute scheme for quality management
Stock control administration
An administrator or stock controllers' duties, typical paperwork and auditing or checking stock
Choosing a search engine optimisation agency: checklist
Use this checklist to determine whether an SEO agency is a suitable partner for your website, including avoiding unrealistic claims and checking references.
Voice search optimisation
How to optimise your website to answer smartphone and digital assistant voice search queries.
Working with a search engine optimisation agency
Learn how to work with a search engine optimisation (SEO agency), what they may be able to help you with and what to look for in a new SEO contract.
How to write an advertisement
The key requirements of a print advertisement - a targeted headline, well-written text and clear design, follow these guidelines to write a quality advert.
Product safety and metrology - Northern Ireland
Guides on specific product safety and metrology regulations for businesses placing goods on the market in Northern Ireland
Business contracts and fair competition
Forming contracts with other businesses, resolving disputes and competing fairly
Product safety
Laws and guidance for businesses on product safety in Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.