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Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
New VAT penalties and interest payments
HM Revenue and Customs is reminding VAT-registered businesses to file their returns and pay on time, ahead of new penalties being applied.
New private tenancies laws will affect landlords from April 2023
Landlords should be aware that new laws governing private tenancies in Northern Ireland will come into effect from 1 April 2023.
Delegation skills for business owners and directors
Why effective delegating of business tasks can be efficient time management and how to best go about it.
Skills and training for company directors
Extra training that may be needed to fulfil the duties of a company director.
Managing your team
Discover the skills that make for successful team management.
Staff monitoring: reasons and methods
What workplace monitoring is, why monitor staff, and the methods you can use for surveillance.
Staff monitoring: deciding if it is justified
Using an impact assessment to determine if staff monitoring is justified and ensuring that you meet legal requirements on privacy.
Staff security and monitoring employees
How to ensure the safety of your staff and the rules to follow when using surveillance in the workplace.
Set up staff monitoring policies
Writing staff monitoring policies, particularly on the use of computers phones, and business vehicles.
Green Innovation Challenge Fund pilot third window
Innovative projects sought to help alleviate the current energy crisis and move Northern Ireland further along the path to net zero.
Monitor staff correctly and lawfully
How to monitor your staff in accordance with the law and best practices.
Penalties for improper staff monitoring
The right and wrong way to monitor workers, and the penalties for improper staff monitoring.
All-Ireland Heritage Skills Programme 2023-24
Programme providing an opportunity to keep many traditional skills alive within the construction sector.
UK Space Agency International Bilateral Fund
Proposals invited to help strengthen the UK space sector’s partnerships with strategic and emerging space nations.
Core skills all businesses require
Core skills your business needs to function successfully in areas including leadership, finance, and personnel.
Accepting card payments in retail
How to start accepting card payments in your business, and the types of card that can be used for payments.
Types of retail payment
The types of payment that retail businesses may accept, including cash, card and credit agreements, and how to choose the right option for your business.