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Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Commercial dispute resolution: common contractual clauses
Examples of common contractual clauses that may be included between businesses.
Commercial dispute resolution: litigation
When alternative dispute resolution methods fail, court-based litigation can be used to come to a decision.
Commercial dispute resolution: mediation
Mediation as an option for resolving commercial disputes, the benefits of confidentiality and the mediation process in Northern Ireland.
Commercial dispute resolution: arbitration
Arbitration as an option for resolving commercial disputes, organising an arbitration, setting rules and choosing and arbitrator.
Commercial dispute resolution: adjudication
Adjudication is a popular method of commercial dispute resolution, often used in the construction industry.
Commercial dispute resolution
Guide to commercial dispute resolution options including mediation, arbitration, adjudication and litigation and the advantages and disadvantages of each.
The law and selling online
The different regulations you need to understand when selling products and services online to consumers.
Finance for disabled entrepreneurs
Overview of the different funding options available for start-up businesses in Northern Ireland
Business networks and support for disabled entrepreneurs
A list of organisations and networks that provide support for disabled entrepreneurs
Starting a business when on benefits
Starting a business can have an impact on benefits you may receive, learn how you could be affected
Foundation degrees - benefits for your business
Foundation degrees can help to improve your employees' skills and their contribution to your business.
Foundation degrees explained for employers
A Foundation degree is a higher education qualification mainly delivered in local colleges which combines academic and work-related learning.
Absence and sickness policies: what to include
An overview of what to include in absence and sickness policies.