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Additional rights for consumers when they make a complaint
There are additional rights for consumers when making a complaint that other traders do not have, including the right to ask for a repair or replacement.
Consumer Rights Act 2015 - what you need to know
Main considerations businesses need to know under the Consumer Rights Act 2015 relating to the sale of goods, provision of services and digital downloads.
Submitting new websites to search engines
Learn how to submit your website to a search engine and why this can help your website get found, and why you should avoid automated search engine submissions.
Segmenting your email marketing lists
How to ensure your marketing emails are sent to carefully targeted recipients by segmenting your lists and tailoring your email message to secure more sales.
TV, radio and cinema advertising
How radio, TV, and cinema advertising can help you reach your target audience, the costs you may incur and how to make the most from each of these mediums.
Coach and develop employees
How to help employees enhance their skills and confidence by offering them development paths and coaching opportunities.
Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
How to start your business in Armagh City, Banbridge and Craigavon
Start-up support for entrepreneurs in the Armagh City, Banbridge and Craigavon Borough Council area
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Advertising a job and interviewing candidates
The processes you should follow when advertising and interviewing potential new staff
Infrastructure in Northern Ireland
An overview of Northern Ireland's local, national and international infrastructure for road, rail, air and sea transit.
Staff feedback, ideas and forums
How to establish a workplace environment that encourages and rewards staff feedback, opinions, and ideas.
Business travel to Europe
The extra requirements your staff should be aware of if they are travelling to Europe for business.
Recognise and reward employee contribution
How to show genuine appreciation for staff contribution and recognise the improvements employees make to your business.