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Minimise the risks of transporting goods
Key risks when transporting materials - from damage to goods to theft and fire - and ways of minimising them.
Learn about customers’ needs from competitors
How learning about a customer's current supplier can help you, if you identify why the customer buys from a rival supplier you can work out how to better them.
Ten things you need to know about your customers
Ten things you need to know about your customers to enable you to sell more products, more efficiently – consider who they are, what they do and why they buy.
What do you know about your customers?
Understanding your customers can help you improve your sales and marketing and offer them what they really want, ask questions like who, what, why and how.
What is your unique selling point?
Understand why customers need or want your product or service and your unique selling point (USP).
Ways to find out about your customers
Different methods of obtaining the information you require on your customers, their buying habits and preferences, such as CRM and business libraries.
Understand your customers' needs
Why understanding your customers' needs is crucial to the success of your business, no matter how good your offering is, customers must want it.
Rules for transporting non-hazardous goods
Your key duties if your business transports food, animals and waste, and where to go for more information.
Segment your customers
Putting your customers into groups could help you understand and target their needs more effectively and identify the most and least profitable customers.
Transporting dangerous goods by road or rail
Legal requirements on transporting hazardous substances - packaging, labelling, safety equipment and advisers.
How to transport dangerous goods
Meeting regulatory requirements to transport dangerous goods, and the role of the Dangerous Goods Safety Adviser.
Marking and labelling of dangerous goods - suppliers' responsibilities
Make sure you correctly identify your dangerous goods on labels and packaging when transporting them.
Dangerous goods safety advisers qualifications and training
The role of the Dangerous Goods Safety Adviser and how to obtain training for the safe handling of dangerous goods.
Classification of dangerous goods for transport
The nine classes of dangerous goods and how to classify your dangerous goods correctly when transporting them.
Documentation when moving dangerous goods
What documents are needed to accompany dangerous goods in transit and how your business can obtain them.
Packaging dangerous goods for transport
The rules on packaging dangerous goods, how the rules are administered, and what packing products should be used.
Allowing time off work
When staff have a statutory right to time off, when it must be paid, and how to deal with discretionary requests.
Time off work for training and certain job-related duties and activities
Time off for training for those to be made redundant, union and safety representatives, and pension scheme trustees.
Who has the right to time off work and when is it paid?
Time off for trade union work, TUPE consultation, pension scheme, and public duties is a paid, statutory requirement.
Time off work for information and consultation purposes
Time off to be a representative in redundancy and transfer situations, and to attend information and consultation meetings.