Search results
What is customer service?
Customer service is about keeping your customers satisfied - fulfilling their orders swiftly and reliably and offering value for money.
Use competitor analysis to improve your business
The ways you can improve your business using knowledge about your competitors.
How to do competitor analysis
How to research your competitors using the press, exhibitions, the internet and trade associations.
Who are your competitors?
Where to look for your competitors and how to identify them using sources such as business directories, advertising and press reports.
Tribunal claims: unlawful refusal of employment or employment agency services on TU membership grounds
Industrial tribunal claims where an individual has been refused employment or the services of an employment agency.
Tribunal claims: discrimination against workers on TU membership grounds
Industrial tribunal claims when workers are discriminated against due to trade union membership.
Trade union membership rights of job applicants - employment agencies
The right of job applicants not to be treated unfairly by an employment agency as a result of trade union membership status.
Rights of workers relating to trade union activities and services
The right of workers who are union members not to be treated unfairly when interacting with their union.
Trade union membership rights of job applicants - employers
The right of job applicants not to be treated unfairly by a prospective employer as a result of trade union membership status.
Trade union membership rights in the workplace
The rights of those in work not to be treated unfairly as a result of trade union membership or non-membership.
Trade union membership rights
Understand the rights of union members, non-union members, and union officials in your business.
Advantages and disadvantages of trade shows and exhibitions
Consider the advantages and disadvantages of taking stand space at a trade show or exhibition, such as networking and generating leads, versus costs and high competition.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Choose the right trade fair
Research and identify the most suitable trade fair for your industry sector whether you are exhibiting or attending as a delegate.
Trade shows and exhibitions
Getting the most out of trade shows and exhibitions including choosing the correct trade show to attend locally and internationally.
Exhibition legal issues
Ensure your stand is accessible and meets legal safety standards, and that you comply with rules on sale of goods.
International trade fairs
Advice on visiting or exhibiting at trade fairs overseas and finding the right fair for your business.
Tribunal claims: discrimination regarding trade union activities and services
Industrial tribunal claims due to discrimination relating to trade union activities and services.
Time-off rights for union officials and members
Rights to time off for union duties and activities and the circumstances under which this should be paid time off.
Current tribunal and arbitration compensation limits
Minimum and maximum amounts that may be ordered to be paid by a tribunal.