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Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Higher education business support
Higher education offers a diverse range of courses and qualifications for your employees
Find out more about Foundation degrees
If you think that Foundation degrees are for you or for your employees, then there are a number of options available to find out more.
Mango Direct Marketing Ltd | Foundation degrees
Mango Direct Marketing Ltd has witnessed very tangible benefits from employing Foundation degree work placement students.
Seven top tips for creating a screen tourism experience
Best practice advice for offering a screen tourism experience, including social media, working influencers and creating immersive experiences
Screen tourism opportunities
Guidance on the screen tourism opportunities for businesses as Northern Ireland grows in popularity as a filming location
Networking for staff development
How networking can lead to effective partnerships with other businesses and help your staff develop their knowledge and social skills
Implement staff incentive schemes
Benefits of offering incentives, rewards and perks to staff and the different ways employers can do this
Recruiting company directors
To improve your chance of business success, choose the right mix of skills and personalities for your directors
Staff and business development through higher education
Higher education training opportunities can help develop your employees and grow your business
Vocational qualifications
How vocational qualifications can help you develop the skills your employees need to perform particular jobs or roles
Communicate your business strategy and gain employee buy in
Build and communicate a business story to explain your background and business strategy, and how to get your employees to champion it
Lead and motivate your staff
Inspire and motivate your staff to improve your chances of business success