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Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
Checks HMRC will carry out against the criteria
HMRC will carry out checks to see if you meet the criteria for receiving AEO status.
Applying for AEO status
Find out how to apply for AEO status.
Where the AEO status is recognised
Find out where your AEO status is recognised.
Secure equity investment
How to secure private equity or business angel investment in your business.
Setting terms and conditions
How to set the terms of a contract between you and your customers.
Setting suitable payment terms for your customers
Payment terms are crucial to your cashflow and competitive position and should be explained clearly to customers.
VAT details to include on invoices
VAT-registered businesses must include extra information on invoices, such as identifying numbers and VAT paid.
Understanding depreciation of assets
The value of assets falls over time and can be written off in accounts spreading the cost over several tax years.
Taking court action to collect debts
Taking court action to collect debts.
Taking non-court action to collect debts
There are a number of ways of collecting a debt without having to go to court.
Advantages and disadvantages of using a debt collection agency
Using a debt collection agency could help your business but there are also some possible disadvantages to consider.
What is equity finance and is it right for your business?
Work out whether equity finance can provide the finance you want for your business.