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Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Types of AEO status
Find out the different types of AEO status.
Incoterms and VAT
How to deal with VAT and Incoterms and when traders have to pay VAT.
Incoterms and contracts
Contract extras you will need to avoid dispute.
What are Incoterms?
What Incoterms are and how to use them.
Incoterms 2020
Incoterms came into force in January 2020.
Payback period
Using payback period to see how quickly an investment is repaid.
Non-financial factors for investment appraisal
Taking into account the broader non-financial factors of a potential investment.
Information that invoices must contain
A valid invoice must contain certain information which may include VAT number, company name, business name and address.
Invoicing and payment terms
How to devise payment terms and an invoicing system to maintain a healthy cashflow.
What is venture capital?
Overview of venture capital and how it can be used to finance a new business or grow an existing business.
Bank finance explained
Overview of the different types of bank finance and support available for businesses.
What is crowdfunding?
Overview of crowdfunding and how it can be used to finance a business.