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Compete to win business
How to overcome competition in business and find ways to win customers and business from your competitors.
Find new business opportunities
How to spot new business opportunities, find ways to exploit them and successfully compete for new business.
Using inland border facilities
Find out how and when to use Inland Border Facilities
Understand your competitors
How to identify your competitors, find out more about them and then use this information to improve your business.
What you need to know about your competitors
Examine how your competitors do business, what they offer and how they treat their customers.
Learn about customers’ needs from competitors
How learning about a customer's current supplier can help you, if you identify why the customer buys from a rival supplier you can work out how to better them.
Understand your customers' needs
Why understanding your customers' needs is crucial to the success of your business, no matter how good your offering is, customers must want it.
10 CSR activity ideas for positive social impact
Examples of meaningful CSR initiatives to help you encourage teamwork, build reputation, and contribute positively to the community.
Create a knowledge management strategy
How to develop a knowledge management strategy, and use it to transfer, share and use knowledge to grow your business.
Sharing knowledge in your business
How to share knowledge effectively and efficiently between different people and areas in your business.
Knowledge management systems
Overview of the systems you can use to manage knowledge in a business - eg data mining, analytical and reporting tools.
Knowledge management and your business (video)
Watch this short video to find out how to implement knowledge management in business to gain a competitive edge.
The eCommerce Directive and the UK
What you need to do now that the eCommerce Directive no longer applies to the UK.
Registering as a fireworks retailer
How to register with the Department of Justice as a firework retailer in Northern Ireland and why it is important to ensure you have an up-to-date licence.
Working with Northern Ireland Trading Standards Service
How Trading Standards can help your business comply with the law when a customer has lodged a complaint about your business or you need general advice.
Slow or stop the growth of your business
Identify when to slow down or stop business growth and how to stop it if you are encountering difficulties
Fair trading for businesses selling goods or services
An overview of the law relating to fair trading and how this may affect your business - including pricing and product description.
Northern Ireland Retail Movement Scheme: groupage and mixed load consignments
How to move groups of agrifood products from Great Britain (England, Scotland and Wales) to Northern Ireland, which may include consignments of Northern Ireland Retail Movement Scheme (NIRMS) goods and consignments of non-NIRMS goods.
Marketing on a tight budget
How to get the most out of a small or limited marketing budget using cost-effective marketing methods such as Public Relations and online marketing.
Review and evaluate your current marketing spend
Factors you should consider when analysing your marketing budget such as last year’s customer spend figures and changes in the market.