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Selling online: consumer contracts
Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates.
Online selling laws to protect consumers
Understand the legislation in force designed to protect consumers when making online purchases including rules on consumer contracts and financial services.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
Checks HMRC will carry out against the criteria
HMRC will carry out checks to see if you meet the criteria for receiving AEO status.
Applying for AEO status
Find out how to apply for AEO status.
Where the AEO status is recognised
Find out where your AEO status is recognised.
Project management templates and tools
Find project management sample documents and templates, including project scope, project plan and risk register templates.
Advantages of project management
Discover how project management methods and strategies can help you reduce risk, cut costs and improve success rates.
Thinking about growing your business (video)
Short video tutorial covering some important points to consider before growing or improving your business.
Project management
Introduction to project management, the different methodologies, processes and stages, and benefits to your business.
Is my business ready to grow?
Common reasons why you may want to grow your business and how to tell if you're ready to expand.
Types of business growth: rapid and organic
There are many different ways to grow your business, and at different paces - some strategies are riskier than others.
Avoid problems during business growth
Common issues that businesses often face during growth, and tips for overcoming these difficulties through proper planning and management.