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Your brand and your customers
Understanding your customers’ needs, and how to build strong relationships between your customers and your brand.
Branding for different sectors
The similarities and differences between branding in different market sectors including start-up businesses, business-to-business and service businesses.
Branding for your business
What branding is, how to create and manage a brand and how it can help improve your business by communicating your values to stand out from competitors.
Your brand and your staff
The role your staff plays in branding and how you can build strong relationships between your staff and your brand.
Budgeting for a brand
How to review and budget for your brand, and what you need to budget for including design needs, advertising and staff training.
Planning to work safely at height
How to identify ways of reducing the risks of falls, such as using safe working platforms, planning work properly and providing appropriate training.
Working safely in confined space
Confined spaces, from storage tanks, silos and drains to vats, can pose risks to workers industries such as agriculture, installation and telecommunications.
Manage the risks posed by working in confined spaces
Safe systems, specialist tools, equipment, air testing, ventilation and emergency procedures to reduce the risks of working in confined space.
Reduce the risks of objects falling from height
Methods to prevent injuries and damage caused by falling equipment, tools, materials or debris including platforms, netting and covered walkways.
Roof, platform and walkway safety for working at height
The steps you should take - and the equipment you can use - to make working on roofs and platforms safe including scaffolding and guard rails.
Assess the risks of working in confined spaces
Identifying typical hazards in enclosed spaces and analysing the chances of their occurring including lack of oxygen, poisonous gases, fumes and fire.
Reduce the risk of repetitive strain injury at work
How to reduce the risk of repetitive strain injury in your business by encouraging breaks, adjusting workstations and reducing the weight of items handled.
Checklist: avoiding repetitive strain injury
Key steps to avoid repetitive strain injury in your business, including carrying out a risk assessment, consulting employees and looking out for symptoms.
Prevent repetitive strain injury at work
An outline of what repetitive strain injury is, how to spot it and what steps to take to avoid it, including the risks from tools, repetitive tasks and computer use.
Provide health and safety training
How to make sure your staff and visitors have the information they need to stay safe on your premises and avoid any potential risks to health and safety.
Chemicals and waste
Regulations for trading in the chemicals sector
Security for lone workers
Your security procedures must cover the extra risks lone workers face from accidents or violence at work to help you carry out a loner worker risk assessment
Safety and lone workers who deal with the public
Look for risks lone workers might present to members of the public - and risks the public might present to them, assess these risks and take action where needed
Benefits of health and safety management systems
Management systems help control risk, reduce costs and improve your reputation, other benefits include increased morale and possible lower insurance premiums.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.