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Workplace policy on domestic and sexual abuse
A guide to developing a workplace policy on domestic and sexual abuse and supporting employees who are abused.
Consider the full life cycle in environmental claims
Consider whether selective environmental claims about a product or service may give an overall misleading impression.
Substantiate your environmental claims
Businesses should provide evidence, which can be verified, to support their objective or factual environmental claims.
Truthful and accurate environmental claims
How to avoid misleading consumers by giving them an inaccurate impression, even if those claims are factually correct.
Open and transparent environmental claims
The environmental claims your business makes must not omit or hide important information from consumers.
What do businesses need to do when making environmental claims?
Responsibilities when making environmental claims and what can happen if you don’t comply with consumer protection law.
Green Claims Code checklist
Thirteen statements which businesses can use to understand how to implement and use green claims responsibly.
Fair and meaningful environmental claims
It is important that your customers are not misled by the way comparative environmental claims are made.
Environmental claims on goods and services
How your business can comply with your obligations under consumer protection law when making environmental claims.
Business to business sales contracts
Advice for businesses on their rights when purchasing goods or services from another business, and how these are different from consumer transactions.
Distance and online selling rules
A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online.
Health and safety in care service businesses
Assess the specific risks to care services businesses and keep clients and staff free from harm in creches, playgroups, residential care homes and clinics
Health and safety risks for care service employees
Dealing with health and safety issues for employees working in care service businesses from stress to lifting injuries, violence and hazardous substances
Hygiene and hazardous substances in care service businesses
Health, hygiene and safety in kitchens, wash areas and when dealing with laundry, waste and hazardous substances in businesses that provide care services
Vetting, AccessNI and training in care service businesses
Use thorough employee checks and training to make sure your staff can provide the service your clients require in a business that provide care services
Register a care service business
How to register a care service business (such as a nursery, residential care home or clinic) with the Regulation and Quality Improvement Authority (RQIA)
Select a commercial agent
Sources of information on commercial agents and the qualities you should look for in an agent including their history, financial security and reputation.
Sell through a commercial agent
How to get help in selling by accessing specialist sales skills to explore new and overseas markets by working with an independent commercial agent.
Checklist: workplace smoking, drugs and alcohol policies
What your workplace policies for smoking drugs and alcohol should look like, and sample guidance you can download.
Difference between a quotation and an estimate
The difference between a price quotation and an estimate, and when each may be appropriate.