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Product safety
Laws and guidance for businesses on product safety in Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Carrying out and commissioning research on overseas markets
Undertaking market research in overseas export markets.
Top tips for conducting export market research
Five top tips to help you conduct your export market research.
Health and safety during storms and bad weather
Health and safety considerations during bad weather and storms, including assessing the risks and taking action to protect workers.
Research product and packaging changes for export
Adjusting your product to comply with law overseas.
Conducting in-market export research
Ways of conducting in-market research on export markets.
What does importing involve?
Dealing with suppliers, controlling risk, handling import paperwork and foreign currencies.
Plan your import objectives
Setting goals and deciding your import objectives.
Assess your skills and resources for importing
Finances, personnel and other resources for importing.
Review your import readiness
Import planning and strategy, product, skills and finance checklist.
Negotiate the right import deal
Negotiating the right import terms, planning ahead and reaching a clear agreement.
Are you ready to import?
Ensuring you have the right strategy and resources to benefit from importing.