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Wireless local area networks (LANs)
Understand how wireless local area networks (LANs) work, and what they can do for your business.
Personal area networks
What are short-range wireless networks, also known as personal area networks or PANs, and how do they benefit businesses.
Pros and cons of wireless networking
Key business advantages and potential disadvantages of Wi-Fi or wireless networks.
How to choose and implement a wireless network
How to decide which wireless network is right for your business and implement the chosen solution into your business.
What type of wireless networking do you need?
How to assess your requirements for wireless networking, and choose the right wireless network for your business.
Customers' key rights when buying or hiring goods
How to make sure your products meet the rights of customers by ensuring they match the description, are of satisfactory quality and are fit for purpose.
Customers' rights to challenge unfair contract terms
Limits on restrictions and exclusions of liability, unfair and unclear contract terms that protect customers from businesses using unfair small print.
Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Customers' key rights when buying services
How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.
Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
How the Freedom of Information Act affects businesses
Find out how the Freedom of Information Act may affect your business if you provide goods and services to public bodies.
The Freedom of Information (FOI) Act
What is the Freedom of Information Act, who does it apply to, and how it affects commercial interests of your business.
Manage the risk of disclosure of confidential information
How to protect your business' confidential information if you share it with public bodies subject to an FOI request.
FOI and commercially sensitive information
How to protect your trade secrets and commercial interest from FOI requests if you share information with public bodies.
Use FOI to your business advantage
Use Freedom of Information requests to find and access information held by public bodies that could benefit your business.