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Customers' key rights when buying services
How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.
Five top tips for public sector tenders
Tips and advice on how to make your public sector tender bid a success, such as starting with smaller contracts and spotting opportunities early.
What to put in your tender
Ways to ensure your tender document reflects the client's needs including focus on the client, value for money, contracts and risk management.
Advantages and disadvantages of using an overseas distributor
Distributors take on many of the risks and burdens of trading overseas, but they expect heavy discounts in return.
Finding and contracting with overseas agents and distributors
Make a shortlist of intermediaries and compare what they can offer you and how well each is run.
Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Social media business opportunities and challenges
Some of the opportunities and challenges you should consider when using social media for business in order to make the most of it and avoid common pitfalls.
The different ways to enter overseas markets
An overview of your options for entering overseas markets.
Advantages and disadvantages of using an overseas agent
An overseas sales agent can be a low-cost option, but you need to choose carefully.
Advantages and disadvantages of opening an overseas operation
A local office, subsidiary company or joint venture offers great flexibility.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
What is export packaging?
Explaining the three main types of layered packaging to use when preparing your export goods for transport.
Prepare a price for a tender
How to decide on and present your price when submitting a tender and what information to include, such as overall price and a breakdown of costs.
Prepare a written estimate
Ways of drawing up a written estimate and what to include, such as the overall price, a breakdown of costs, schedule and terms.
Prepare a written quotation
When to provide a written quotation and what you should include in it such as the overall price, breakdown of costs and contact details.