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Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
How the Freedom of Information Act affects businesses
Find out how the Freedom of Information Act may affect your business if you provide goods and services to public bodies.
The Freedom of Information (FOI) Act
What is the Freedom of Information Act, who does it apply to, and how it affects commercial interests of your business.
Manage the risk of disclosure of confidential information
How to protect your business' confidential information if you share it with public bodies subject to an FOI request.
FOI and commercially sensitive information
How to protect your trade secrets and commercial interest from FOI requests if you share information with public bodies.
Use FOI to your business advantage
Use Freedom of Information requests to find and access information held by public bodies that could benefit your business.
FOI exemptions: absolute and qualified
Overview of the Freedom of Information exemptions and the right of public bodies to withhold information from disclosure.
Comply with online selling laws: checklist
Overview of the main legislation you need to comply with when selling online to help you check that you have made the right considerations to comply with the law.
Essential terms of an online contract
Minimum terms and conditions that must be included in an online contract including a description, the price, payment structure and delivery details.
Forming online contracts
Understand when an online contract is deemed to be legally enforceable including condition such as offer, acceptance, intention and consideration.
Resolving online contract legal disputes
Resolving online contractual disputes and determining which laws apply including consumer protection laws and reducing uncertainty of terms and conditions.
Electronic signatures and online contracts
How electronic signatures can protect the privacy and integrity of your online communications, the benefits of using them and how the technology works.
Digital certificates and online contracts
When you will need a digital certificate to verify electronically-signed information and read encrypted data.
Selling online: consumer contracts
Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates.
Online selling laws to protect consumers
Understand the legislation in force designed to protect consumers when making online purchases including rules on consumer contracts and financial services.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Responding to a Freedom of Information request
What to do if your business receives a request for information under the Freedom of Information Act.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.