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What is a quality management system?
Different types of quality management systems, their core elements and purpose, and how to choose the right quality approach for your business.
Quality management standards
Overview of the quality management systems, the ISO 9001 standard, benefits to your business and steps to ISO implementation and certification.
Finance for disabled entrepreneurs
Overview of the different funding options available for start-up businesses in Northern Ireland
Business networks and support for disabled entrepreneurs
A list of organisations and networks that provide support for disabled entrepreneurs
Starting a business when on benefits
Starting a business can have an impact on benefits you may receive, learn how you could be affected
Overview of a commercial mortgage
The commercial mortgage market and getting the right mortgage for your business.
What commercial mortgage lenders need to know
Commercial mortgages and the information a lender will need before considering your application.
Business growth planning
What is a growth plan, how to plan for business growth or expansion, and what to include in the growth plan document.
Benefits of ongoing business planning
The importance of business planning and its role in securing funding, allocating resources and aligning business goals to strategy.
Business plans for each department
How to create a business growth plan that incorporates objectives for individual departments within your business.
Use a business plan to allocate resources effectively
How to use your business plan to identify resources you will need to meet your objectives and grow your business.
Use targets to implement your business plan
Importance of setting SMART targets and measuring relevant KPIs to support your business' growth goals.
Advantages of having a project manager
How to choose and work with a great project manager, or develop project management skills in-house.
Project management checklist
Use our checklist to help you improve project planning and execution, and manage your project successfully.
Quality management statement template
Sample quality management policy document with tips on writing a quality policy statement for your business.
Payment card security measures
Fraud prevention techniques and your obligation to protect cardholder data that your business stores or transmits.
Setting up a merchant account for your business
Discover which banks offer merchant services and how to set up an account.
The costs of accepting card payments
Advice on the fees you will pay for every credit, debit or charge card transaction, and other costs to consider.
Your liability for disputed card payments
Customer refunds for fraudulent transactions and for undelivered or defective goods.
Outsourcing considerations
Prepare for outsourcing and be aware of pitfalls in areas of costs, productivity, communication and culture.