Search results
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Legal implications of changing the legal structure of your business
The implications a change in business structure has for contracts, tax and Companies House registration details
Who to notify if you transfer your business to a new legal structure
An overview of the different groups and organisations that need to know about your new business entity
Why change your business structure?
Reasons for changing your business structure
Re-registration of a company
How to re-register your company with Companies House to change its legal status
Choosing the right bank for your business
How to find the right bank for your business and information on specialist and private banks.
European banking services
An overview of the different services offered by commercial banks in Europe.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.
Editing your tender
Advice on the language, style and format you should use in a tender document such as consistency, clear layout and formatting.
Five top tips for public sector tenders
Tips and advice on how to make your public sector tender bid a success, such as starting with smaller contracts and spotting opportunities early.
What to put in your tender
Ways to ensure your tender document reflects the client's needs including focus on the client, value for money, contracts and risk management.
Finding out about private and public contracts
Where to search for private and public sector contract tender opportunities for your business.
Should you bid for a tender?
The key points to consider when deciding to tender for a contract.
Understand the tender requirements
How to identify what a client is hoping to get from the tendering process and whether it will be worthwhile for your business to submit a bid.
Tender for a contract
How to prepare convincing tenders to win business from both private and public sector organisations.