Search results
CLP - Classification, Labelling and Packaging
What the CLP regulation is, knowing your role within the supply chain and your responsibilities to ensure compliance
EU CLP
Your role and responsibilities under EU CLP and where to get support for your activities which fall within scope
GB CLP
Your role and responsibilities under GB CLP and where to get support for activities which fall within scope
EU REACH
How EU REACH affects businesses in Northern Ireland and where to get support if your activities fall within scope
UK REACH
Guidance on how UK REACH regulates chemical substances that are imported into Great Britain from Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
Understanding social value in public procurement
What social value is in public sector procurement, how you demonstrate it in a tender submission and what resources are available to assist your business.
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Wine trade
An outline of the wine industry in the UK, including wine trading regulations and rules for importing and exporting wine.
Managing the supermarket supplier relationship
How to complain about a supermarket if you are a direct supplier and feel you have been unlawfully or unfairly treated.
Selling our products through supermarkets - Genesis Crafty (video)
Video case study with Genesis Crafty explaining how they successfully sell their products through supermarkets.
Food and drink business support and funding
Where to get advice, funding and skills support for food and drink businesses in Northern Ireland.
Funding support for food and drink businesses
Funding support for food and drink businesses in Northern Ireland.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.