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Employee focused performance measurement
Tools and techniques to measure and manage your employee performance more effectively
Benchmark your business performance
Use benchmarking to measure your business performance against that of your competitors as a focus for your growth strategy
Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Grow your business - find a case study
Local businesses tell their stories of growth, share strategies for success, and explain how they manage performance and risks
Growing a successful business - OutsideIn
David Johnston, founder and CEO of OutsideIn, explains how his company has grown and shares key lessons from its journey.
Make best use of standards
Introduction to the different technical, management and best practice standards, and their benefits to your business
Grow a tourism business
How to plan to grow your tourism business in Northern Ireland and take advantage of the growing tourism market including major events, screen and food tourism.
Planning to grow a tourism business
Plan to grow your tourism business by creating a strategic plan, assessing your current performance and conducting market research and write a marketing plan.
Tourism industry events and awards
The range of tourism industry events and awards in Northern Ireland that can help you grow your business by improving your skills and raising your profile
Funding support for growing a tourism business
Organisations that offer funding and support initiatives for growing a tourism business in Northern Ireland, such as Tourism NI, Invest NI and others.
Digital marketing for tourism businesses
How your tourism business can take advantage of digital marketing tactics like social media and CRM to promote your offering and drive repeat custom.
Branding for tourism businesses
Advice on how tourism businesses can use branding to set themselves apart from competitors and deliver unique visitor experiences.
Training for the tourism sector
Boost your employees’ skills to grow your business – find training for the tourism and hospitality sector including WorldHost customer service training
Employment in tourism businesses
Employment law and best practice resources that can help you run your tourism business lawfully and efficiently.
Health and safety in tourism businesses
An outline of health and safety obligations specific to tourism businesses.
Fire, gas and electricity safety in tourism businesses
Fire, gas and electricity safety laws that tourist accommodation businesses must comply with.
Food and drink laws in tourism businesses
Information to help you comply with food safety laws if you offer food or drink to your guests.
Business rates for your tourist accommodation premises
Find out if you need to pay business rates serviced or self catering accommodation premises.