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Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Hops and hop products marketing standards
Overview of the marketing standards for hops producers, manufacturers, retailers and distributors.
Reduce the environmental impact of transport logistics
Help to help tackle environmental issues and save money for your business by changing your distribution methods.
What is a grey fleet?
How to manage privately-owned vehicles for business use, including health and safety requirements for a grey fleet.
Reasons for changing your organisational structure
Understand what triggers organisational change in business, the common causes and early signs of change.
Organisational structure by geographical area
Pros and cons of geographical organisational structure for businesses that have offices or units in different geographical locations.
Decentralised organisational structure
Understand the features, advantages and disadvantages of a decentralised organisational structure, and when to decentralise decision-making.
Organisational structure by function
Pros and cons of functional organisational structure and dividing your business into specialised departments such as IT, marketing or operations.
Organisational structure by product
Pros and cons of product organisational structure or organising your business in separate divisions based around specific products or services.
Matrix organisational structure
Definition and types of matrix organisational structure, its advantages and disadvantages, and use of matrix management in business.
Best practice in business
Find out how introducing best practice and better ways of working can help your business grow and adapt to change.
Best practices for sales and marketing alignment
Understand the key processes and tools needed to achieve best practice and alignment in sales and marketing.
Best practices in HR and people management
Examples of HR best practice and the importance of following tried and tested best practices for managing staff in your business.