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Measure and benchmark your website performance
How to monitor and benchmark the performance of your website and use this data to improve your customers' experience.
Set up an e-commerce website (video tutorial)
Watch our quick video tutorial to learn how to build your e-commerce website, what to put on it and the laws you must follow when selling online.
Test and launch your website
How to successfully test and launch a website, carry out staff training and what to do after the launch.
Website maintenance: options and requirements
Businesses should keep their websites secure, accurate and up-to-date - here's why and how to do it.
Write an effective press release
The types of news that media organisations look for and the key elements your press release should include.
Non-media public relations
The key non-media PR activities you can use to raise the profile of your business including sponsoring events.
Review your suppliers' performance
How to manage supplier performance, and what evaluation criteria to use when conducting supplier performance reviews.
Supplier service level agreements
Importance of service level agreements in supply chain management, key clauses and best practices.
Ending supplier contracts
Possible penalties, operational barriers and other points to consider when ending a contract with a supplier.
Best practices in supplier quality management
Understand the importance of supplier quality management and learn best practices for monitoring and improving the quality of your supply chain.
Customer relationship management
Introduction to customer relationship management, the systems available, and how they can help you to improve sales and productivity.
Data protection and cloud computing
What you need to know about cloud privacy and securing your business and customers' data in the cloud.
Disadvantages of cloud computing
Understand the disadvantages of cloud computing and learn how to protect your business against common risks, including data breaches.
Cloud applications for small business
What to look for when selecting a cloud computing service, application or provider.
Cloud downtime and business continuity
How to plan for cloud services downtime, mitigate risks to your business or use cloud as a business continuity solution.
Tips for moving your business to the cloud
How to migrate your operations into the cloud and assess services and providers for your business.
Advantages and disadvantages of using online marketplaces
The benefits and challenges of using online marketplaces such as Amazon or eBay to sell your products over the internet.
Selling through online marketplaces
The main benefits of selling through online marketplaces such as eBay and Amazon and advice on how to get started selling.
Advantages of cloud computing
Understand the advantages of cloud computing and get the most out of your business technology.
How cloud computing works
What is cloud computing, how does it work and how are services and applications managed through the cloud.