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Data protection and legal issues
Key guidance for Northern Ireland businesses on data protection, using personal data in business and personal data transfers
Create and manage a website
Guidance to help you build, host, optimise and advertise your business website and content
E-commerce
Guidance on selling online through online shops and e-marketplaces, accepting and fulfilling online orders, and complying with e-commerce laws
Introduction to IT
How to find the right software and hardware for your business, plan for or upgrade your business' IT systems and skills, and maximise the benefits of email, intranets and extranets
Software and business applications
Information on using databases in business, open source, cloud technologies and specific types of software that can help you streamline your accounting, payroll and customer management
Communications
Information on different phone systems for business, business broadband, and wireless and mobile technologies
IT security and risks
Best practices on IT risk management, cyber security and protecting your business' wireless network
Choosing suppliers
Information on choosing and managing an IT and an internet service provider supplier for your business
What is a quality management system?
Different types of quality management systems, their core elements and purpose, and how to choose the right quality approach for your business.
Quality management standards
Overview of the quality management systems, the ISO 9001 standard, benefits to your business and steps to ISO implementation and certification.
The law and selling online
The different regulations you need to understand when selling products and services online to consumers.
Business growth planning
What is a growth plan, how to plan for business growth or expansion, and what to include in the growth plan document.
Benefits of ongoing business planning
The importance of business planning and its role in securing funding, allocating resources and aligning business goals to strategy.
Business plans for each department
How to create a business growth plan that incorporates objectives for individual departments within your business.
Use a business plan to allocate resources effectively
How to use your business plan to identify resources you will need to meet your objectives and grow your business.
Use targets to implement your business plan
Importance of setting SMART targets and measuring relevant KPIs to support your business' growth goals.
Advantages of having a project manager
How to choose and work with a great project manager, or develop project management skills in-house.
Project management checklist
Use our checklist to help you improve project planning and execution, and manage your project successfully.
Quality management statement template
Sample quality management policy document with tips on writing a quality policy statement for your business.
What to expect from your internet service provider
Things to expect from your internet service provider, including managing security, content filtering and updating.