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Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
How to start your business in Armagh City, Banbridge and Craigavon
Start-up support for entrepreneurs in the Armagh City, Banbridge and Craigavon Borough Council area
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Infrastructure in Northern Ireland
An overview of Northern Ireland's local, national and international infrastructure for road, rail, air and sea transit.
Research and develop ideas, new products and services
Develop your idea into a viable business and create new products or services to meet customer needs.
Reasons for changing your organisational structure
Understand what triggers organisational change in business, the common causes and early signs of change.
Organisational structure by geographical area
Pros and cons of geographical organisational structure for businesses that have offices or units in different geographical locations.
Decentralised organisational structure
Understand the features, advantages and disadvantages of a decentralised organisational structure, and when to decentralise decision-making.
Organisational structure by function
Pros and cons of functional organisational structure and dividing your business into specialised departments such as IT, marketing or operations.
Organisational structure by product
Pros and cons of product organisational structure or organising your business in separate divisions based around specific products or services.
Matrix organisational structure
Definition and types of matrix organisational structure, its advantages and disadvantages, and use of matrix management in business.
Set up a charity: Ensure your charity has a charitable purpose
Your charity must fall under one of the 12 descriptions of charitable purposes.
Create a governing document for your charity
What to include in your governing document and information on governing document templates
Choose a structure for your charity
Unincorporated association, charitable company or charitable trust – find the right structure for your charity