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What is telemarketing?
Definition of telemarketing and what it can be used for, including the difference between outbound and inbound telemarketing.
Telemarketing planning
How to determine the target audience for your telemarketing campaign, and how to choose a service provider.
Targeting consumer audiences using telemarketing
How to target the correct audiences when planning telemarketing campaigns.
Telemarketing scams and legal issues
How you can protect your customers when telemarketing, and telemarketing legalities and scams to be aware of.
Placing manufactured goods on the market in Northern Ireland
What you need to do to comply with regulations on manufactured goods you place on the Northern Ireland market.
Ten tips to increase profits
Simple strategies to help you reduce costs and increase the efficiency, productivity and value of your business.
Strategies to improve sales and profitability
Increase your business' profitability by assessing your current performance, controlling costs and processes, and maximising sales.
Increase profitability through supply chain management
Examine your purchasing processes and supply chain management to identify if you can increase profitability and efficiency of your supply chain.
Continuous improvement for better profitability
Importance of reviewing productivity and market trends, and analysing your business performance, to maintain the profitability of your business.
Reduce business costs to increase profits
Analyse your direct and indirect business costs to control and reduce expenditure and maximise your profit.
Enter new markets to increase profits
Increase your profitability by extending your products and services into new sectors or territories.
Improve productivity to increase profits
Understand the relationship between productivity and profitability - their differences and impact on your business' bottom line.
Target your most profitable customers
How to identify your best customers and sell more products or services to those customers that will deliver the most profit.
Strategies to increase sales revenue
Try these strategies to increase your sales and boost the profitability of your customers, product lines and business.
Calculate your profit margins
How to work out your gross profit margin and your net profit, and use these measures to increase revenue and profitability of your business.
Examples of artificial intelligence use in business
Common applications of artificial intelligence technology in business, with examples of use in areas of business management, e-commerce and marketing
Innovation opportunities in manufacturing
Find out how to introduce innovative practices across your manufacturing business - from product and process improvements to equipment maintenance
Examples of digital innovation in business
Common applications of Industry 4.0 technologies in business, with examples of use in areas of design, production, customer experience, business management and more
Using technology in manufacturing
Introduction to Industry 4.0, examples of technology innovations and the latest trends in the manufacturing process
Industry 4.0 technologies
Discover the key technologies that are considered the pillars of Industry 4.0 and are transforming industries and businesses worldwide