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Checklist: safety in care service businesses
Key steps to maintain health and safety in your care service business including staff, premises, communication, equipment, hygiene, waste, training and risks
Dealing with alcohol issues in the workplace
Look for warning signs of alcohol use and provide support where possible.
Workplace smoking policy
What should be covered by a smoking policy including who has responsibility, where smoking is allowed and information on quitting.
Dealing with drugs use in the workplace
A list of symptoms of possible drug use and advice on providing support and counselling to an employee using drugs.
Benefits of workplace policies on smoking, drugs and alcohol
Clear policies let everyone know what the rules are and help prevent problems from occurring in the first place.
Workplace policies on smoking, drugs and alcohol
Identifying and dealing with problems caused by smoking, drugs and alcohol in the workplace.
Protecting your business
How to reduce reduce health and safety risks in your business and avoid penalties related to non-compliance
IT
Browse our key technology guidance and get impartial advice on using the latest IT systems and technologies to power your business
Computer health and safety at work
Promoting safe computer use, healthy workstations and frequent breaks in your workplace can prevent, eye problems, injuries and upper limb disorders to staff
Avoid slips and trips in the workplace
Identifying and managing the common hazards in your workplace which could cause staff or customers to slip or trip, including spills, cables and steps
Stress and drugs and alcohol use
Substance use problems lead to workplace stress which can affect the performance of your business.
Counselling and support for drugs and alcohol use
Services to deal with alcohol or drug use problems and to promote occupational health in your business.
Workplace testing for drugs and alcohol
What you need to consider if you plan to test for drugs or alcohol in the workplace.
Discipline, grievance and dismissal procedures
If offering support doesn't help, responding to substance use with firm action may be necessary.
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.
Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.