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Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Health and safety during storms and bad weather
Health and safety considerations during bad weather and storms, including assessing the risks and taking action to protect workers.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.
Editing your tender
Advice on the language, style and format you should use in a tender document such as consistency, clear layout and formatting.
Five top tips for public sector tenders
Tips and advice on how to make your public sector tender bid a success, such as starting with smaller contracts and spotting opportunities early.
What to put in your tender
Ways to ensure your tender document reflects the client's needs including focus on the client, value for money, contracts and risk management.
Finding out about private and public contracts
Where to search for private and public sector contract tender opportunities for your business.
Should you bid for a tender?
The key points to consider when deciding to tender for a contract.
Understand the tender requirements
How to identify what a client is hoping to get from the tendering process and whether it will be worthwhile for your business to submit a bid.
Tender for a contract
How to prepare convincing tenders to win business from both private and public sector organisations.
Health and safety risks for people working outdoors
Ways of reducing the chance of accidents to employees who work outside, both on your premises and elsewhere by spotting and reducing health and safety risks.
Support employees with mental ill health
How you can support those with mental ill health, including depression and stress-related conditions including being flexible and seeking expert advice.
Support people affected by traumatic events
What you can do to support and accommodate colleagues and employees after a traumatic event such as a natural disaster or serious accident.
Manage your own stress
Identifying and tackling stress in yourself, including the common physical and emotional symptoms and tactics for coping with stress such as relaxation techniques.
Seven key ways to manage stress at work
Practical tips on how to effectively manage and reduce stress in your business to protect employee wellbeing and prevent productivity loss and sickness absence.
Types of PPE: helmets and headgear
Types of protective headgear for safety in the workplace, activities for which it may be required such as building work, and what to look for when purchasing.
Does your business need personal protective equipment?
Working out whether your business is affected by the Personal Protective Equipment at Work Regulations, including risk assessment and who should pay for it.
Buy the right personal protective equipment
Choosing protective kit that's suitable for the risks, workplace conditions and the wearer including the types of protective equipment you should provide.