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Computer telephony integration (CTI)
What is computer telephony integration or CTI, and how integrating telephone and IT systems can benefit your business.
Basic telephony functions
Six essential functions of office phones systems, and how best to use them to benefit your business.
Advantages and disadvantages of mobile phones in business
Pros and cons of using mobile phones and tablets in the workplace, and possible risks to your business.
Sample telephone usage policy
How to write an acceptable telephone usage policy for your business to ensure that you include all the key terms.
Choose the right telecoms supplier
Key things to consider when selecting a supplier for your business' telecoms service.
Using your mobile in EU and EEA countries
How leaving the EU has affected mobile roaming in EU and European Economic Area (EEA) countries.
ISP service level agreements
What are ISP service level agreements, what needs to be included and how to use SLAs to ensure your business internet is reliably up and running.
Employment in tourism businesses
Employment law and best practice resources that can help you run your tourism business lawfully and efficiently.
Health and safety in tourism businesses
An outline of health and safety obligations specific to tourism businesses.
Fire, gas and electricity safety in tourism businesses
Fire, gas and electricity safety laws that tourist accommodation businesses must comply with.
Food and drink laws in tourism businesses
Information to help you comply with food safety laws if you offer food or drink to your guests.
Business rates for your tourist accommodation premises
Find out if you need to pay business rates serviced or self catering accommodation premises.
Signs for your tourism business
Find out if you need permission to display tourism signs or advertisements for your business.
Planning permission and building control for tourism businesses
Find out if you need planning permission for your bed and breakfast, self catering or other tourism business.
Alcohol licensing for tourism businesses
The types of tourism businesses that can apply for a licence to sell alcohol, those that cannot, and the criteria and the process of how to apply.
TV licence fees for hotels, hostels and campsites
The type of television licence you will need if you have TVs at your tourist accommodation premises hotel, hostel or campsite, the costs of the licence and the exceptions.
Obtaining, recording and managing consent under the UK GDPR
Introduction to consent under the UK GDPR, the right to withdraw it, and the consequences of non-compliance with consent requirements.
Lawful basis for processing of personal data
An overview of the six lawful bases for processing personal data under the UK GDPR, and how to rely on them in your business.
Who does the UK GDPR apply to?
Understand the difference between data controllers and processors, and how the UK GDPR applies to each group.
Data protection principles under the UK GDPR
Key UK GDPR principles include lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, security and accountability.