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The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Open a pop-up shop: 6 things you should know
Top tips for setting up a pop-up shop in retail spaces to start a business or promote a new product line or service.
Setting up a pop-up shop - Home Restaurant (video)
Find out how Home Restaurant used the pop-up shop business model to test the market for their eatery.
Running a family business - Mash Direct (video)
Martin and Tracy Hamilton explain how they use the skills of each family member to create an award-winning business.
Confirmation statement (previously annual return)
How to make annual checks on the information Companies House has about your company is correct and how to make changes.
Signs, stationery and promotional material
Rules around signs, stationery and promotional material for limited companies, on websites, letters and invoices.
Running a limited company
An overview of the rules and responsibilities when you run a limited company including reporting requirements.
Company and accounting records
How to manage company and accounting records in your limited company and what to do if you encounter problems.
Company changes you must report
How to report a change to your company's registered office address, business contact details or company secretaries.
Taking money out of a limited company
Taking money out of a company will depend on salaries, expenses, benefits, dividends, tax and directors' loans.
Limited company director responsibilities
What a company director must legally do including registering for Self Assessment and filing a Company Tax Return.
Legal and financial costs expenses
What you can claim for accountancy, legal and other professional fees and information on how to write off bad debts.
Marketing, entertainment and subscriptions expenses
What types of marketing, entertainment and subscriptions your business can claim as business expenses.
Reselling goods expenses
Details of some allowable business expenses self-employed persons can claim for when reselling goods.