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What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Infrastructure in Northern Ireland
An overview of Northern Ireland's local, national and international infrastructure for road, rail, air and sea transit.
Reduce the environmental impact of transport logistics
Help to help tackle environmental issues and save money for your business by changing your distribution methods.
What is a grey fleet?
How to manage privately-owned vehicles for business use, including health and safety requirements for a grey fleet.
Set up a charity: Ensure your charity has a charitable purpose
Your charity must fall under one of the 12 descriptions of charitable purposes.
Create a governing document for your charity
What to include in your governing document and information on governing document templates
Choose a structure for your charity
Unincorporated association, charitable company or charitable trust – find the right structure for your charity
Annual reports for your charity
You must report your charity’s finances, resources and activities on an annual basis.
Find trustees for your charity
What are charity trustees and how can you recruit them for your charity?
Choose a name for your charity
How to find the right name for your charity
Register your charity
How to register your charity in Northern Ireland.
Support for entrepreneurs with a disability
Support available for disabled people who set up a business, including business advice and specialist organisations.
Support for female entrepreneurs
Support available for women who set up a business, including specific business advice and specialist organisations.
Transport - find a case study
Transport case studies to help with transport issues in your business