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Identify your most valuable customers
Using sales records to identify your most profitable customers, for example those who pay quickly, buy high-margin profits or always pay full price.
Using your customer data to increase sales
How your customer data can be used to improve sales performance, for example through referral incentives, testimonials and email marketing.
Retain your most valuable customers
Taking care of valuable customers and building relationships through tailoring their experience, resolving problems quickly and offering preferential treatment
Off-premises consumer contracts
Providing the right information to consumers when making a contract when you are selling away from your premises, eg online, telephone or doorstep sales.
Providing consumers with contract information
Providing the right information to consumers when making a contract including a description, your address, price, additional charges and other details.
Types of consumer contract
Definitions of consumer contract types to allow traders to understand their obligations including distance, off premises, sales, service and digital contracts.
Diversify your customer base to increase sales
Focusing on the most valuable market segments while reducing risk through diversifying.
Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.
Right to cancel consumer contracts
The rights consumers have to cancel off-premises and distance contracts under the consumer contracts regulations within the 14 day cooling off period.
Exemptions from consumer contracts rules
Types of consumer contracts which are exempted from the new Consumer Contracts Regulations including gambling, construction, property and package travel.
Exemptions from the right to cancel consumer contracts
When consumers do not have a right to cancel during a 14 day cooling-off period – eg bespoke or perishable goods.
Consumer contracts delivery and risk
Your responsibilities when delivering goods to consumers and how risk is determined and when customers have a right to treat a contract as ended.
Consumer contracts additional charges
Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.
PAYE news, forms and other reference material
PAYE forms, latest news for employers and rates and thresholds for payroll
Paying Income Tax and National Insurance
How to pay Class 2 and Class 3 National Insurance and how to pay your Self Assessment and Simple Assessment tax bills
Paying PAYE (Pay As You Earn)
How to make PAYE payments including National Insurance, PAYE Settlement Agreement and late payment penalties
Online tax services for accountants and tax advisers
Access the HMRC online tax services for tax agents and accountants
Paying Capital Gains Tax
Paying the tax you owe to HMRC using various payment methods
Other tax payment methods
Other tax payments you may need to make to HMRC
Payments and CIS
How to make payments for the Construction Industry Scheme