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Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Fuel Duty forms, notices and reference material
Access the forms, notices and reference materials for Fuel Duty.
Filing your Company Tax Return
How to file your Company Tax Return with HMRC, filing software and penalties.
Exporting goods and services and VAT
Understand your VAT obligations when exporting goods or services
Find company information using Companies House services
How to search and find company information using Companies House services including WebCHeck.
File your Companies House information online
How your company can send your information to Companies House using their online services.
Legal requirements for tourism businesses
An outline of the laws tourist accommodation providers must follow.
Setting up and running a caravan site
How to set up and run a caravan site in Northern Ireland and the legal requirements you must meet.
Residential caravan site occupiers: protection from eviction or harassment
How you must protect any residential occupiers on your caravan site from unlawful eviction and harassment.
Caravan site written agreements for seasonal occupiers
Rules for caravan site owners on written agreements for seasonal occupiers, and what the written statement should include.
Protected caravan site written statement agreements
As a caravan site owner, you must have a written agreement with resident occupiers setting out certain responsibilities.
Caravan site licence conditions and exemptions
Examples of conditions that could be attached to a caravan site licence in Northern Ireland, and situations which allow for exemptions from the need to have a licence.
Caravan site licensing
Licensing requirements for caravan sites in Northern Ireland and how to apply for a licence.