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Objecting to design registrations
How you can object to a design registration, if you think it will affect your business
Examination of postal packages entering the UK
How and why Customs check postal packages entering the UK.
Customers' key rights when buying or hiring goods
How to make sure your products meet the rights of customers by ensuring they match the description, are of satisfactory quality and are fit for purpose.
Customers' rights to challenge unfair contract terms
Limits on restrictions and exclusions of liability, unfair and unclear contract terms that protect customers from businesses using unfair small print.
Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Customers' key rights when buying services
How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Good practice for storage and sustainable use of pesticides and biocides
Storing your pesticides and biocides to prevent spills, and alternatives to using pesticides and biocides.
How to deal with pesticide and biocide spills
How to deal with incidents involving pesticides and biocides, and how to report any pollution incidents.
How to buy a franchise
Check these dos and don'ts before buying a franchise.
Franchise costs and returns
Be aware of initial and ongoing costs of a franchise and potential financial performance.
Assess a franchise opportunity
What to find out when considering buying a franchise - including costs, competition, current success and support.
Franchise agreements for a franchisee
Your franchise agreement should cover franchise length, territory, amount of fees, management service fees and royalties, and restrictions.
Receiving items from abroad
The rules about receiving goods from abroad.
Alterations to rental properties
Issues to consider before you alter your rented business premises, such as planning permission, asbestos, and liability.
Costs when renting commercial property
Financial commitments when renting business premises, including rent, bills and taxes.