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Record-keeping best practice
Good record keeping habits and the "four S" approach: system, separate, security, storage.
Develop your franchise format
The franchise operations manual, and protecting your brand.
Advanced computer networks: intranets, extranets and VPNs
Different types of business computer networks, including wide area networks, virtual private networks, cloud networks, intranets and extranets.
Office networks
Understand the different types of office computer networks, including peer-to-peer and client/server local area networks.
Benefits of computer networks
Key advantages of networking your computers and reducing costs by sharing your files, resources and storage on a business network.
Network security issues
Common network security issues include data loss, security breaches and malicious attacks - learn how to secure your network against them.
How to manage your brand
The ways you can communicate your brand and get your brand message across including storytelling and credibility.
Key elements of a successful brand strategy
How a brand is created and communicated through the vision, values and personality of your business including the four elements of a successful branding project.
Business benefits of branding
How branding can add value to your business and build relationships with your customers by creating a reputation that sets you apart from competitors.
Your brand and your customers
Understanding your customers’ needs, and how to build strong relationships between your customers and your brand.
Researching customers and markets abroad
Research overseas markets, consumers and countries to make informed decisions about your business.
Researching export markets online
Ways of conducting online research on export markets.
What is branding?
What branding is, and how it could benefit your business if you get it right by highlighting what is unique about your business compared to competitors.
Claim VAT refunds in Northern Ireland or the EU, if you’re established in Northern Ireland or in the EU
How Northern Ireland and EU businesses can claim refunds of VAT incurred on goods in the EU and Northern Ireland using the EU VAT refund system.
Find a copyright owner
How to find and contact copyright owners before using their work, and what to do if you can't find an owner
Purchase ledger
What to record in a purchase ledger to keep track of how much money you owe.
Wages book
The value of maintaining a wages book and how to manage it if you employ staff.
Digital financial records
Reasons for keeping computer-based financial records and how to choose bookkeeping and accounting software packages.
Create your sales plan
How a sales plan will help you to sell your product or service
Blocks of shared parental leave
An employee taking shared parental leave (SPL) can split their leave into up to three separate blocks instead of taking it all in one go