Staff feedback, ideas and forums

Encourage staff feedback and ideas


Receiving feedback, opinions and ideas from your employees can help you to make improvements to your business and discover opportunities for growth.

How to encourage staff feedback

There are a number of methods you can employ to encourage staff to feedback their ideas to you including:

  • online feedback form - provide an online platform, eg on your staff intranet, where employees can easily and quickly post ideas - to maintain awareness you could include a link to this in internal newsletters and communications
  • staff suggestions box - you could encourage staff feedback by having a suggestions box in the workplace where staff can quickly and easily submit anonymous feedback
  • discussion around a specific business matter - by posing a monthly question around a particular business issue or problem you can invite staff views, stimulate discussions and identify solutions from the feedback
  • team briefings - by giving managers a standing agenda for team briefings you can invite questions and feedback from employees within these sessions
  • training for managers - you could provide training or guidance to help managers develop the skills to seek and handle feedback from staff
  • staff focus groups - you could hold regular employee focus groups that seek feedback from a cross-section of employees across your business - download guidance on running employee focus groups (DOC, 184K)
  • senior management chats - you could create specific sessions during which employees can come and talk to senior managers with any views or issues
  • regular staff surveys - you could conduct regular surveys with your employees, using a core set of questions each time so you can track responses and identify trends
  • rewarding ideas - create a spot prize that gives managers freedom to recognise a particularly innovative idea or business improvement
  • recognise staff contribution - by celebrating all productive ideas that employees have suggested, however small, you show that everyone can help shape the way your business is run