Tourist accommodation contracts

If you run a tourist accommodation business, such as a hotel or B&B or self catering unit, it is essential that you have terms and conditions for all your bookings. This is because once you accept a booking request, terms and conditions will form a legal contract between you and your guest.

You will only be able to change the terms of the booking at a later date if you and the guest agree.

This guide will outline best practice regarding booking contracts, how to deal with cancellations and what to do when a guest refuses the accommodation they booked.