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Types of business phone systems
Different types of business phone systems include key system units, private branch exchange and virtual (VoIP) systems.
Types of e-commerce business models
Basic e-commerce models are business to business (B2B) or business to consumer (B2C), although other models exist.
Promoting your business online
Low-cost ways to promote and market your business, products or services on the internet.
Email and internet acceptable use policy
An acceptable use policy can help limit risks and data breaches, ensure compliance and protect your business reputation.
Advantages and disadvantages of using email for business
Understand the key benefits and downsides of using email for business, and how to use email technology more effectively.
Using email for business communication and marketing
Different ways you can use email to enhance your business operations, including marketing and communications.
Internet and email security issues
Understand the threats to your business from the internet and email usage, and ways to safeguard your business.
Business phone systems
How to choose a new telephone system for your business, replace or expand an existing one, or switch to VoIP or virtual PBX.
Using personal data in your business or other organisation
Find out what action you may need to take regarding data protection and uninterrupted data flows with the EU/EEA.
Registering and renewing .eu domain names in the UK
Find out what you need to do if you hold a .eu domain or want to register one.
Develop an effective sales team
Assessing the need to take on sales staff and how to find the most effective salespeople and motivate them to perform.
The induction process for new salespeople
Integrating and inducting new sales staff into your business, including the areas they will need to become familiar with such as your industry and products.
Measure the performance of your salespeople
Measuring your salespeople's effectiveness with conversion rates and market conditions.
Manage your sales team
Manage and motivate your salespeople with sales-activity reports and customer feedback.
Setting sales targets
Setting targets for your sales team for new sales, renewals and converting lapsed customers.
Setting sales activity targets
Sales activity targets including phone contacts, meetings, lead generation and managing prospects.
Green Tourism Certification
Certification for tourism businesses who meet certain environmental performance criteria including wastes management and biodiversity: bronze, silver or gold.
Statutory pay and leave
Various types of statutory pay and leave for sickness, maternity, paternity and adoption
Tax agent authorisation
How to gain authorisation to deal with HMRC on behalf of a client
Tax agents and advisers forms, manuals and reference material
Access the tax forms, manuals and reference material needed when dealing with HMRC on behalf of your client