Search results
Measure and benchmark your website performance
How to monitor and benchmark the performance of your website and use this data to improve your customers' experience.
Set up an e-commerce website (video tutorial)
Watch our quick video tutorial to learn how to build your e-commerce website, what to put on it and the laws you must follow when selling online.
Test and launch your website
How to successfully test and launch a website, carry out staff training and what to do after the launch.
Website maintenance: options and requirements
Businesses should keep their websites secure, accurate and up-to-date - here's why and how to do it.
Safe manual handling at work
Protecting employees from the risks of carrying, lifting, pushing and pulling loads by assessing and reducing the risks and ensuring staff are properly trained.
Key health and safety management legal obligations
Staying up to date with your legal responsibilities for health and safety to protect staff, customers and visitors, have liability insurance and have a policy.
Control and review your health and safety management systems
Keeping records and driving continual improvement of health and safety management through setting targets, regular reviews and audits.
Secure your business assets
How to identify and protect your assets, including your vehicles and transported goods.
Preventing identity theft, scams and fraud
How to protect your business from the risk of identity theft.
Business security: cash
How to handle cash, cheques, and debit and credit card payments securely.
Business security: stock and theft prevention
Keep track of stock, maintain security, and avoid staff theft by restricting access to stock and using CCTV.
Business security plans and procedures
Plans and procedures to physically secure your business property and assets.
Reporting a crime against your business
How to report a crime against your business to the Police Service of Northern Ireland or Crimestoppers.
Write an effective press release
The types of news that media organisations look for and the key elements your press release should include.
Non-media public relations
The key non-media PR activities you can use to raise the profile of your business including sponsoring events.
Review your suppliers' performance
How to manage supplier performance, and what evaluation criteria to use when conducting supplier performance reviews.
Supplier service level agreements
Importance of service level agreements in supply chain management, key clauses and best practices.
Ending supplier contracts
Possible penalties, operational barriers and other points to consider when ending a contract with a supplier.
Best practices in supplier quality management
Understand the importance of supplier quality management and learn best practices for monitoring and improving the quality of your supply chain.
Customer relationship management
Introduction to customer relationship management, the systems available, and how they can help you to improve sales and productivity.