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Computer hardware for business
How to assess your IT needs and get the right computer hardware to meet your business requirements.
How to turn around a struggling business
The areas of your business that you should assess in order to uncover any problems or potential problems.
Steps to make your business more efficient
How you can get the most out of your staff, processes and resources to reduce costs and improve your business.
How you can improve your profitability
How to identify and take advantage of the opportunities within your business to enhance your profit margins.
Advantages of employing part-time workers
The benefits to employers of employing a part-time worker.
Recruiting and managing part-time workers
How employers can bring part-time workers into their business.
Options for part-time working
Considering term-time-only workers and job sharing as options for part-time working.
Part-time workers' rights
The right of part-time workers to receive the same pay, equal treatment and pro rata contractual benefits.
Changing an employee's working hours
How an employer can reach an agreement with a worker when you want to change their working hours.
Introducing job-sharing
Job-sharing is a good way of allowing part-time workers to cover full-time job positions.
Fulfilling online orders
The main issues to consider when delivering products to online customers once a purchase has been made including how to implement a fulfilment service.
Privacy and data protection in direct marketing
What steps you must take to protect your customers' privacy and data and comply with the law when carrying out email, telephone or any other direct marketing.
How to deliver online orders to meet customer expectations
Points to consider when setting up a fulfilment service that meets your customer's expectations including personalised orders and delivery status tracking.
Outsourcing the delivery of your goods
The benefits of outsourcing order fulfilment and how to choose the right partner who is dedicated to representing your brand and provides good customer service.
Delivering digital products
The different approaches that can be taken to deliver digital products to your customers including email, autoresponders, download pages and software options.
Physical delivery of goods
The main considerations if your business needs to physically deliver goods ordered online to customers including distribution channels and tracking goods.
Automated order processing
The role of an effective automated internal order processing system in a successful fulfilment process as part of delivering your customers’ online.
Digital rights management
The role of digital rights management in the protection of intellectual property for digital goods supplied through online downloads such as software and music.
Data Protection Act
How rules on data protection are likely to affect your business including what personal information you store, how long you retain personal information, how it is stored and what it may be used for.
Common e-commerce pitfalls
Common factors that result in e-commerce systems not achieving their full potential and how to overcome the challenges and pitfalls of selling online.