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Tourist accommodation booking terms and conditions
Terms and conditions set when a guest makes a booking form a legal contract, will normally cover booking, pricing, cancellation policies and more.
Advantages and disadvantages of online travel agents
The pros and cons of selling rooms through online travel agents and booking websites for hotels, Bed and Breakfasts and other accommodation providers.
Choose an online travel agent to work with
The important factors you should consider when deciding to work with an online travel agent or booking website to sell rooms at your accommodation business.
Save money by using energy more efficiently
Reduce costs and increase your competitiveness by managing how your business uses electricity, gas and other fuels.
Selling through online travel agents
What to consider when using online accommodation booking websites to sell your accommodation services for hotels, hostels, guesthouses and bed and breakfasts.
Tourist accommodation contracts
Best practice regarding booking contracts, cancellations and handling disputes with guests.
Waste chemicals and chemical containers
How to comply with waste legislation when dealing with waste chemicals and chemical containers in your business.
How to deal with chemical spills
How to manage your site to avoid the risk of chemical spills, and how to deal effectively with any spills that occur.
Glass recycling options
How to use recycled glass in your business or other industries and the quality standards for recycled glass materials.
Recycling organic material
Examples of recycling process for food and green waste and an overview of the relevant quality standards.
Tyre recycling options
Examples of uses for recycled tyres and an overview of the quality standards for recycled tyre materials.
Paper recycling options
The benefits of using recycled paper and an overview of the quality standards for recycled paper materials.
Wood recycling options
Examples of uses for recycled wood and an overview of the quality standards for recycled wood materials.
Plastic recycling options
How to use recycled plastic in different industries and an overview of quality standards for recycled plastic materials.
Dealing with effluent that can't go to foul sewers
How to deal with effluent that you can't discharge to public foul sewer by changing processes or pre-treating waste.
Recycling options for types of waste materials
How your business can recycle different types of waste materials and some of the standards for collecting and recycling.
Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.