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How to transport hazardous substances
How to minimise environmental risks when transporting hazardous goods and the special rules which apply.
How to dispose of hazardous substances
Managing the disposal, treatment or recovery of waste and containers for dangerous or toxic substances.
Types of hazardous substances in business
Types of hazardous substances which are used or produced by business, and the industries which commonly are involved.
How to store hazardous substances
Ways to reduce the risk of causing harm to the environment by storing hazardous substances appropriately.
Managing hazardous substances
Guidance on how you can safely use, store, transport or dispose of hazardous substances in your business.
Advantages and disadvantages of having a podcast
Understand the pros of having a podcast for your business such as digital reach and the cons such as time and resources.
Pricing legislation
Legislation that protects consumers from unfair commercial practices, including misleading pricing information such as the unfair trading regulations.
How to get sales appointments
Getting the customer's attention and persuading them to meet you at a sales appointment by getting past the gatekeeper and handling objections
Sales meeting checklist
A step-by-step approach to the sales process from preparation and sales meetings through to closing a sale
Generating sales leads
The importance of leads and generating and qualifying sales prospects including mapping your territory and using databases
The sales meeting
How to prepare for and get the best out of your sales meeting including knowing your customer and making a presentation
Efficiency and environment - find a case study
Case studies on how businesses have tackled environmental issues, process and resource efficiency and worked successfully to reduce their impact on the environment
How you can use mobile marketing and m-commerce
How you can choose the right strategy and platform for your mobile commerce
What are mobile marketing and m-commerce?
Which technologies allow mobile commerce such as mobile websites, apps, mobile advertising and SMS
M-commerce and mobile marketing benefits
Some of the benefits of mobile marketing and m-commerce
Advantages and disadvantages of SMS marketing
Understand the benefits that marketing by text message brings and the pitfalls and costs associated with it
Creating mobile content for your business
How to successfully reach potential customers through mobile commerce, considering the needs of mobile users
Mobile advertising
How to create an advertising campaign for mobile formats and methods for measuring success
The sales process
How to follow a step-by-step process to achieve sales, and build long-term customer relationships
Sales follow-up and relationship building
How to develop trust by ensuring a smooth transition from order to successful delivery and beyond