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Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
How to support employees with mental ill health
Ways that you can support employees if they are experiencing mental health issues.
Mental Health Charter
The Equality Commission’s Mental Health Charter will help you to put in place the correct procedures for a more motivated workforce.
Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Project management templates and tools
Find project management sample documents and templates, including project scope, project plan and risk register templates.
Advantages of project management
Discover how project management methods and strategies can help you reduce risk, cut costs and improve success rates.
SWOT, PESTLE and other models for strategic analysis
Introduction to the common business analysis models, including SWOT and PESTLE analysis, scenario planning and Porter's Five Forces framework
Measure your financial performance
Use common financial performance measures, such as profit margins and accounting ratios, to review your business finances
Benchmark your business performance
Use benchmarking to measure your business performance against that of your competitors as a focus for your growth strategy
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Financial risk
Understand the main types of financial risks to your business and find ways to mitigate and reduce them
Strategies to help you manage business risk
Common strategies for treating the risks to your business are avoidance, acceptance, sharing, reduction and elimination
Problems with growth: overtrading
Overtrading and lack of finance are common problems in a fast-growing business - here's how to overcome them
What is a standard?
Find out what a standard is, the types of standards that exist, and whether your business needs one
Business benefits of standards
Find out how using standards can boost your business' efficiency, access to markets, compliance and competitiveness
Business growth and premises
As your business grows and takes in more staff, you may need to assess your options for larger business premises
Key elements of strategic planning
Understand the essential questions that you should consider as part of your strategic planning process
Choose between single or multiple supplier strategy
Advantages and disadvantages of single sourcing vs multiple sources of supply, and when two or more suppliers may be better than one.
Advantages of leading and motivating your employees
Improving productivity, innovation and your reputation among potential employees and suppliers
Problems caused by poor management of mental ill health
Poor management of mental ill health can create a number of issues including conflict, high staff turnover, and increased costs.