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ISO 9001 certification
Find out about the ISO 9001 certification process, the associated costs, and what you must do to prepare for ISO 9001 certification assessment.
ISO 9001 certification costs
How to budget for an ISO 9001 project, and what types of costs to consider for QMS implementation and certification.
How to implement a quality management system
Key steps you should follow to create and implement an efficient quality management system for your business.
Project plan for ISO 9001 implementation
Prepare and plan for your ISO 9001 implementation with our free and easy-to-use project plan template.
Balanced scorecard
A balanced scorecard is a crucial tool in strategic management that allows you to measure the health of your business from four different perspectives.
SWOT analysis example
An example of a SWOT analysis, and how to assess your business' strengths, weaknesses, opportunities and threats
Using design to boost our sales - Mullins Ice Cream (video)
Risk management
Introduction to the risk management process and the steps to help you identify, manage and minimise risk in your business
Identifying signs of domestic and sexual abuse
Spot the signs of domestic and sexual abuse in your employees, such as absenteeism, anxiety, injuries and problems concentrating.
Counselling and support for domestic and sexual abuse
The range of local information and support services for domestic and sexual abuse in Northern Ireland.
Why domestic and sexual abuse is a workplace issue
The definitions of domestic and sexual abuse, and how this affects victims in their place of work.
What to include in a workplace policy on domestic and sexual abuse
A checklist of what to include in your workplace policy on domestic and sexual abuse and an example policy.
Benefits of a workplace policy on domestic and sexual abuse
How developing a workplace policy on domestic and sexual abuse can help you meet legal requirements and offer business benefits.
Practical steps to support employees affected by domestic and sexual abuse
A list of practical measure your business can use to support employees affected by abuse, such as diverting phone calls and allowing flexible working.
Workplace policy on domestic and sexual abuse
A guide to developing a workplace policy on domestic and sexual abuse and supporting employees who are abused.
Health and safety in care service businesses
Assess the specific risks to care services businesses and keep clients and staff free from harm in creches, playgroups, residential care homes and clinics
Health and safety risks for care service employees
Dealing with health and safety issues for employees working in care service businesses from stress to lifting injuries, violence and hazardous substances
Hygiene and hazardous substances in care service businesses
Health, hygiene and safety in kitchens, wash areas and when dealing with laundry, waste and hazardous substances in businesses that provide care services
Vetting, AccessNI and training in care service businesses
Use thorough employee checks and training to make sure your staff can provide the service your clients require in a business that provide care services
Register a care service business
How to register a care service business (such as a nursery, residential care home or clinic) with the Regulation and Quality Improvement Authority (RQIA)